Question 1

What is the minimum deposit to start?

Accepted Answer

You can open and fund your account from R4,100 minimum. You're free to add more to your balance as your plan develops.

Question 2

How do I withdraw my money?

Accepted Answer

Withdraw anytime through your dashboard. Funds go back to your chosen payment method, subject to standard processing times.

Question 3

Is my capital kept safe?

Accepted Answer

Accounts are safeguarded with industry-standard security and verification checks. As with any investment, your capital is at risk — values rise and fall.

Question 4

How long does the setup take?

Accepted Answer

Most people complete registration in minutes. Once your deposit clears, you can set up your plan immediately.

Question 5

Are there surprise fees?

Accepted Answer

All costs are shown clearly upfront. You'll always know what your plan costs — no hidden charges.

Question 6

What is the minimum age requirement?

Accepted Answer

You must be 18 or older to open an account and invest. We'll verify your age and identity as part of our process.

Question 7

What payment methods are accepted?

Accepted Answer

We accept major debit and credit cards, bank transfers, selected e-wallets and crypto. Available options appear at the deposit stage.

Question 8

When can I contact support?

Accepted Answer

Support is available Monday to Friday, 9:00 to 18:00. We aim to reply to every query within one business day.

Question 9

Who pays tax on my earnings?

Accepted Answer

Tax on investment gains is your responsibility and depends on where you live. We advise keeping records and consulting a qualified tax professional.

Question 10

What is KYC verification?

Accepted Answer

KYC (Know Your Customer) is a standard identity check. It protects your account and is routine for all investment accounts.

Question 11

Do I need investing experience?

Accepted Answer

No experience needed. Your personal analyst guides you from day one, so you don't need prior market knowledge.

Question 12

Who manages my investments?

Accepted Answer

A dedicated financial analyst, backed by AI, works to your goals and risk profile. Human expertise and technology together — decisions remain yours.

Question 13

Is the platform regulated?

Accepted Answer

Yes — we comply with national financial and cybersecurity standards, with built-in account protection and verification.

Question 14

Can I add more capital later?

Accepted Answer

Yes. Top up anytime and review your plan with your analyst as your goals shift.

We're here to help.

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